*DUE TO CURRENT COVID-19 CRISIS, Australia Post are experiencing delays, so your item may take extra time than usual to arrive. Express Post parcels are being prioritised and are still the fastest delivery option but do not have guaranteed time frames for expected delivery.
We post via Australia Post from Caloundra, Qld, 4551. Feel free to visit the Australia Post website for a more accurate estimate of delivery times to your postcode.
Our orders are collected by a postal service at 8.00am sharp Monday - Friday! Orders placed before 8.00pm (QLD time) will be dispatched next business day.
We offer flat rate for regular postage with tracking - $7.95 (estimated 3-10 business days* - slightly longer for remote locations / areas affected by Covid restrictions).
Express postage with tracking - $12.95 (estimated 2 - 5 business days* - slightly longer for remote locations /areas affected by Covid restrictions).
FREE REGULAR postage is offered for ready made product/s purchase over $99! No code needed. Free postage is only calculated on website for purchases over $99 made in one transaction - NOT APPLICABLE WITH CUSTOM ORDERS.
All items are sent with tracking details however regular postage does not include signature on delivery, this is an additional cost you can arrange prior to checkout by contacting us. Should your parcel not arrive as per the tracking description please contact both us and Australia Post to launch an investigation into its whereabouts.
INCORRECT ADDRESS DETAILS / NON-COLLECTION
If an order is returned to us due to the incorrect postal address being entered, or for any other fault made by the purchaser, re-delivery fees will need to be paid before we re-send the order. The original postage costs will not be refunded & the FULL amount of return postage costs will be at the buyers expense (this amount may be higher than the flat rate postage cost originally charged or in the event original purchase included free postage - re delivery postage cost will be charged on second attempt). If a refund is required, a 8% restocking fee will also be deducted from the refund amount.
In circumstances where the purchaser has entered the incorrect postal address and the parcel is not returned to us, a refund or replacement will not be issued.