FAQ
What currency are your items listed in?
All of our items are listed in Australian Dollars (AUD).
For our New Zealand customers you will be able to view in NZD.
Do you take custom orders?
Unfortunately not, with other work commitments we are unable to find any time for custom orders! All items are ready made and ready to post and no alterations can be made to the items.
Where do you ship and how much does it cost?
We post via Australia Post from Caloundra, Qld, 4551. Feel free to visit the Australia Post website for a more accurate estimate of delivery times to your postcode.
Mail is only dispatched on MONDAYS / WEDNESDAYS / FRIDAYS at 8am! Orders must be placed by 8pm night prior to next dispatch day. Excludes Public holidays.
Australia Wide:
We offer flat rate for regular postage with tracking - $8.95 (estimated 5 -10 business days* - slightly longer for remote locations / areas).
Express postage with tracking - $13.95 (estimated 2 - 5 business days* - slightly longer for remote locations).
New Zealand:
Standard international postage with tracking - $19.95 AUD (estimated 5 - 12 business days).
All items listed are ready to post!
Should your products not have arrived, please contact us so we can look into tracking and the whereabouts of your parcel.
What if my products don't fit?
We understand that babies vary in size, as do clothing labels. If your item does not fit, we gladly offer a refund of the product cost (less postage paid and restocking fee of 8% - please refer to our page 'Refund Policy').
Postage for returning the product or sending an exchange product is at buyers expense.
Item being returned must be returned in original condition, fit for resale.
Due to the nature of custom orders, these cannot be returned or exchanged.
Can I use more that 1 coupon code?
Unfortunately our website only accepts one coupon code per transaction.
Can I find you on social media?
Yes of course, visit our pages...
Facebook - www.facebook.com/playtimethreadsAU
Instagram - www.instagram.com/playtime_threads