What currency are your items listed in?
All of our items are listed in Australian Dollars (AUD).
Do you take custom orders?
We are currently not taking custom orders as we are on extended maternity leave! All items are ready made and ready to post and no alterations will be made to the items.
Why do some outfits cost more than others in the same style?
Unfortunately licenced and designer fabric prints come at a higher cost and therefore we need to charge a little bit extra.
Where do you ship and how much does it cost?
We ship Australia wide only for two flat rates,
*DUE TO CURRENT COVID-19 CRISIS, Australia Post are experiencing delays, so your item may take extra time than usual to arrive. Express Post parcels are being prioritised and are still the fastest delivery option but do not have guaranteed time frames for expected delivery.
- Regular postage with tracking - $6.95 (approx 3-10 business days, slightly longer for remote locations).
Express postage with tracking - $11.95* (approx 2 - 5 business days - slightly longer for remote locations).
FREE regular postage is offered for ready made product/s purchase over $75! No code needed. Free postage is only calculated on website for purchases over $75 made in one transaction - NOT APPLICABLE WITH CUSTOM ORDERS.
Orders placed before 8.00am (QLD time) will be dispatched same day. Orders placed after this time will be dispatched next day.
All items listed are ready to post!
Should your products not have arrived, please contact us so we can look into tracking and the whereabouts of your parcel.
What if my products don't fit?
We understand that babies vary in size, as do clothing labels. If your item does not fit, we gladly offer a refund of the product cost (less postage paid and restocking fee of 8% - please refer to our page 'Refund Policy').
Postage for returning the product or sending an exchange product is at buyers expense.
Item being returned must be returned in original condition, fit for resale.
Due to the nature of custom orders, these cannot be returned or exchanged.
Can I use more that 1 coupon code?
Unfortunately our website only accepts one coupon code per transaction.
Can I find you on social media?
Yes of course, visit our pages...
Facebook - www.facebook.com/playtimethreadsAU
Instagram - www.instagram.com/playtime_threads